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Abuse Procedure

We review all complaints for validity and will take appropriate action as soon as possible. We will ask for further information from the complainant if the report is incomplete.

We also keep track of all valid reports with Desk.id Simple Online Support, Google Gmail and spreadsheets. In the spreadsheet, we track the date the report was received, sender's email address, Domain Name, abuse reported, web hosting provider, Reseller Domain, and records of what we've done with the report, such as forwarding reports to resellers, suspending/unsuspending domains, or verify phishing/malware/spam removal. We will notify the complainant when we receive the complaint/report and or after we resolve the case.

We expect to resolve a case within 3 x 24 hours. After we send the first notification, we will wait for 24 hours. If there is no response, we will send a second notification, and if there is still no response from the reseller or registrar within 24 hours we will suspend the domain. Domain suspension will be canceled if the registrant's domain has removed the abused/reported content and has shown evidence. Once we are sure that the report is a valid report, we will lock the domain.

1. Inappropriate Content

When we receive an Inappropriate Content report, we will investigate the evidence provided for the validity of the report, and if the report is valid we will forward it to the Reseller to inform the domain registrar to remove the inappropriate content.

2. Malware Distribution

When we receive a Malware Distribution report, we will investigate the evidence provided for the validity of the report, and if it is a valid report then we will forward it to the Reseller to notify the domain registrar to remove the Malware content.

3. Phishing

When we receive a Phishing report, we will investigate the evidence provided for the validity of the report, and if it is a valid report then we will forward it to the Reseller to notify the domain registrar to remove the phishing.

4. Spam Email

When we receive a Spam Email report, we will investigate the evidence provided for the validity of the report, and if the report is valid we will forward it to the Reseller to inform the domain registrar to stop sending Spam Email.

5. Copyright/trademark infringement

When we receive a Copyright/Trademark Infringement report, we will investigate the evidence provided for the validity of the report, and if it is a valid report then we will forward it to the Reseller to inform the domain registrar to remove the copyright/trademark item. We usually advise the complainant to mediate with the Defendant

6. Scam Website

When we receive a Scam/Fraud Site report, we will investigate the evidence provided for the validity of the report, and if the report is valid we will forward it to the Reseller to inform the domain registrar to stop the fraud or fraudulent activity.